Optimize your company's reputation by easily measuring customer satisfaction
A first impression can make all the difference
Online reviews are a valuable resource, especially when they are recent. Many consumers consult them before buying a product or requesting the services of a company. These reviews also help your site gain more visibility on search engines and therefore bring more potential customers to your site.
This is why our Satisfy survey can suggest that your customers leave you a review on your Google My Business page. Enough to convince all your potential customers to do business with you!
Why survey customer satisfaction?
How do we recognize the quality of a company? We recognize it to the general satisfaction of its customers.
Think about it, how many times have you dealt with a business that a friend told you about or had a bad reputation online? Probably not very often.
Conversely, when you are told that the service of another company is impeccable and that you read glowing reviews online, you have complete confidence.
Satisfy allows you to optimize your online reputation by giving you a portrait of your strengths and areas for improvement in your customer service.
How do we measure customer satisfaction?
Part 1: The NPS Score
Satisfy allows you to measure the satisfaction of your customers thanks to the NPS Score. The NPS or Net Promoter Score is a measure of customer satisfaction and loyalty. We measure it by asking our customers a simple question:
The answer choices range from 0 (not at all likely) to 10 (very likely). The result for this question is represented by a value that varies between -100 and 100. For example, if I have an NPS score of 50, my customers are generally very satisfied!
Part 2: The reason
Then the question is asked: “What motivated you to assign this rating? », In order to know the reasons which justify the respondent’s answer.
These answers allow your business to improve or even catch up with some unhappy customers or bet on your promoter customers.
Part 3: Review your Google my Business listing
At the end of the survey, the respondent is offered to leave you a Google review directly on your Google My Business page.
This will make it easier for your business to collect Google reviews!
Need more information?
It will be our pleasure to
answer your questions!
Call us at 1 866 670-0516 or request to be contacted in the form below